Customer Research

What do your customers really think about you?

Knowing how your customers feel is crucial for maintaining long term and profitable business relationships.  At Key Research we are able to talk with your customers and gain an in-depth understanding of their perceptions and provide recommendations to improve relationships, target new clients and increase sales.

Key Research has developed a Customer Satisfaction Index (CSI) to provide an "overall" measure of customer satisfaction, give relative weightings to services and measure the difference between expected and actual service performance.

Contact us to discuss your requirements.